Refund Policy

FutureProof sells a digital product — a personalized career report that is generated and delivered to you immediately after purchase. This policy explains when refunds apply.

All sales are generally final

Because the report is a digital good delivered instantly and cannot be “returned”, purchases are non-refundable once the report has been generated and made available to you. By completing checkout you acknowledge that delivery begins immediately and you waive any applicable cooling-off / withdrawal period for instantly-delivered digital content.

When we will refund

We will issue a refund if:

• You were charged but your report was never generated or delivered due to a technical failure on our side; or
• You were charged in error (e.g., a duplicate charge); or
• A refund is required by applicable law.

How to request

Email support@solvalab.com from the address you used at checkout, within 14 days of purchase, describing the problem. We aim to respond within a few business days. Approved refunds are processed through our payments provider (Creem) back to your original payment method.

Chargebacks

If something went wrong, please contact us first — we can usually resolve delivery issues faster than a chargeback, and it helps us keep the Service running.

Contact

SolvaLab — support@solvalab.com