FutureProof

Will AI replace Switchboard Operators, Including Answering Service?

Switchboard Operators, Including Answering Service rank 90/100 on observed AI exposure — more of this job's tasks show up in real AI usage than in 95% of US occupations. High exposure means AI already overlaps with much of the work, not that the job disappears. Employment is also projected to decline through 2034, so the pressure here comes from two directions at once.

90/ 100High exposure

High exposure — time to adapt, and here is how

90/100 reflects how much AI is used in this job today. Its theoretical exposure as tools improve ranks 73/100.

Switchboard Operators, Including Answering Service by the numbers

MEDIAN WAGE
$38,630 /year
JOB GROWTH 2024–34
-26.3% (US avg +3.1%)
US EMPLOYMENT
34,280 jobs
AI HORIZON (THEORETICAL)
73 /100

Across all measured AI usage (dataset-wide, not specific to this occupation), about 43% is automation — AI doing a task — while 57% is augmentation, AI assisting a person.

Sources: BLS OEWS May 2025 · BLS Employment Projections 2024–34 · Anthropic Economic Index (CC-BY) · Felten et al. AIOE · Methodology
Not affiliated with, sponsored by, or endorsed by Anthropic.

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Frequently asked questions

Will AI replace Switchboard Operators, Including Answering Service?

No data source can answer that with certainty — what we can measure is overlap. Switchboard Operators, Including Answering Service score 90/100 on observed AI exposure (how much of the job's tasks appear in real AI usage today) and 73/100 on theoretical exposure as tools improve. High exposure historically means tasks get reshaped and redistributed rather than jobs simply disappearing.

How much do Switchboard Operators, Including Answering Service earn in the US?

The national median wage for Switchboard Operators, Including Answering Service is $38,630 per year (BLS OEWS, May 2025).

Is the job market for Switchboard Operators, Including Answering Service growing or shrinking?

BLS projects employment for Switchboard Operators, Including Answering Service to change by -26.3% between 2024 and 2034 (national average: +3.1%). About 34,280 people held this job in 2024.

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